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+52 646-178-3507 / USA:1800-526-6676

Reservation Policy

If you are booking for a weekend from May - October, you are notified that we'll have an event at our facility, and it will be ending at 2:00 a.m.

Reservation Policy:

- All reservations, without exception, are going to be charged right away for the first night or the total for first night of the package reserved on the credit card provided.

- Once the reservation is guaranteed, you will have a confirmation number, which must be used for any change or cancellation.


Cancellation policies:

All deposits are subject to the following cancellation policy:

  • Cancellation must be made 7 days prior the arrival date with a 20% charge fee from the total deposit of the first night, However if you do not cancel your reservation, the amount of the first night can be used as credit for a future stay (credit up to 6 months).
  • Confirmation is needed to make changes or cancel the reservation.
  • Cancellation within 7 days prior the arrival date, are NON-REFUNDABLE. 

Check in: 4:00 P.M.

Check-out: 12:00 P.M. (noon)

-Pets are not allowed in the rooms.

-Cost per additional person $ 25.00 USD + 16 % TAX .